First and foremost, I believe that soft skills matter most.

Empathy is at the core of my work — it helps me understand users and create better experiences. My background in teaching, project management, and conducting in-depth interviews has sharpened my ability to connect with people and solve their problems effectively.

In a team, I value trust and open communication. I work closely with managers, analysts, and developers to drive results. I can confidently justify my decisions, find common ground, and always keep the user’s needs at the center of my approach.